Last updated: October 8, 2026
Frequently Asked Questions
Answers about made to order production, shipping, payment and returns for US and UK customers.
- General
- US Orders
- UK Orders
General questions
QDo you keep products in inventory?
No. Every item is printed to order. Your apparel, T-shirt, hoodie or shoes are produced upon order in the United States after your payment is confirmed. Made to order production means less waste and a fresh item for every customer.
QWhat products do you sell?
We sell adult apparel, T-shirts, hoodies and shoes. All products are sized for adults. Check the size chart on each product page before you order.
QHow long does shipping take?
Orders are processed in 2–5 business days (Mon–Fri, 9:00 AM – 5:00 PM MT). Once shipped, delivery takes 3–5 business days, for a total of 5–10 business days from your order date. Business days are Monday - Friday, excluding public holidays. You receive a tracking number by email when your order ships.
QWhich countries do you ship to?
We ship to the United States and the United Kingdom only. We do not accept orders for delivery to any other country.
QWhat payment methods do you accept?
We accept PayPal. You can pay with your PayPal balance or a credit or debit card through PayPal Guest Checkout, with no PayPal account required. PayPal accepts Visa, Mastercard, American Express, Discover via Guest Checkout.
QCan I cancel my order?
Yes, if your order has not entered production. Email support@chuckley.com with your order number as soon as you can and we refund you in full. Once production starts, you can still return or exchange the item after delivery.
QDo you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective items up to 30 days after delivery, as long as items are unworn, unwashed and have all tags attached. Return shipping is free and there is no restocking fee.
QDo you accept exchanges?
Yes. We accept direct exchanges up to 30 days after delivery. Email us with your order number and the size or color you want, and we send you a free prepaid return label.
QHow do I get a return label?
Email support@chuckley.com with your order number. We send you a prepaid return label in 1 business day at no cost to you. Download and print the label, then drop off the parcel at the carrier location listed on it.
QWhat if my item arrives damaged or wrong?
Email us photos of the item and its label up to 30 days after delivery. We send a free replacement printed to order or a full refund, including the original shipping fee.
QHow do I contact you?
Email support@chuckley.com. We reply within 24 business hours, Mon–Fri, 9:00 AM – 5:00 PM MT.
US Orders
United States
QHow much is shipping in the US?
Shipping is a $4.95 flat rate per order to all 50 United States, including Alaska & Hawaii.
QWhich carrier will deliver my order?
We ship with USPS, UPS or FedEx depending on your location and order. The carrier and tracking number are included in your shipping confirmation email.
QCan you ship to a P.O. Box or military address?
No. We do not ship to P.O. Boxes, APO/FPO/DPO addresses or US territories such as Puerto Rico and Guam.
QWill I pay sales tax?
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
UK Orders
United Kingdom
QWhere are UK orders shipped from?
All UK orders are produced and shipped from the United States. The timeline is the same as for US orders: 5–10 business days in total.
QHow much is shipping to the UK?
Shipping is a £4.95 flat rate per order to England, Scotland, Wales and Northern Ireland.
QWill I pay VAT or import charges on delivery?
UK VAT is calculated and collected at checkout. You will not be asked to pay additional VAT or import charges when your order is delivered.
QWhich carrier delivers UK orders?
Your order leaves the United States with USPS, UPS or FedEx. Final delivery may be handed to a local UK carrier. Your tracking number covers the whole trip.
QAre there UK areas you do not deliver to?
Yes. We do not deliver to P.O. Boxes, BFPO addresses, the Channel Islands or the Isle of Man.
QHow do UK returns work?
Email us for a free prepaid return label. Your return goes to our return address in the United States, and we do not charge a return shipping fee. Refunds are processed in 2 business days after inspection.
QAre my UK consumer rights affected?
No. Our policies do not limit your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.