Information you provide
Name, email address, shipping address, billing address, phone number if you add one, order details, and the messages you send to our support team.
Last updated: October 8, 2026
Privacy Policy
What personal information we collect, how we use it and the choices you have in the United States and the United Kingdom.
- CCPA
- UK GDPR
- We do not sell your data
Overview
Who we are
This Privacy Policy explains how we collect, use, share and protect your personal information when you visit or buy from chuckley.com. chuckley.com is operated by HUY LANH LLC (“Chuckley”, “we”, “us”). Our business address is 129 N Durbin St, Casper, WY 82601, United States.
This policy applies to customers in the United States and the United Kingdom. Sections that apply to only one market are shown in separate blocks below.
Section 1
Information We Collect
We collect only what we need to make and deliver your order.
Information collected automatically
IP address, browser and device type, pages viewed, time on site, referring page, and cookie identifiers set by our site and by Google tools.
We do not collect or store your full card number. Payment details are entered on PayPal's secure checkout and handled by PayPal.
Section 2
How We Use Your Information
- Produce, ship and deliver your made to order items
- Send order confirmations, shipping updates and tracking numbers
- Answer your questions and handle returns, exchanges and refunds
- Process payments and prevent fraud through PayPal
- Understand how visitors use our site so we can improve it
- Measure the performance of our Google Ads campaigns
- Meet tax, accounting and other legal obligations
We send marketing emails only if you sign up for them. You can unsubscribe at any time with the link in any marketing email or by emailing us.
Section 3
Sharing & Disclosure
We share data only with the companies that help us run the store.
| Recipient | Purpose |
|---|---|
| PayPal | Payment processing, fraud screening and refunds |
| USPS, UPS, FedEx and local UK delivery partners | Delivering your order and providing tracking |
| Our US production partner | Printing and packing your made to order items |
| Google (Google Analytics 4, Google Ads, Google Tag Manager) | Site analytics and advertising measurement |
| Authorities or legal advisers | When required by law, court order or to protect our legal rights |
We do not sell your personal information. We do not rent or trade customer lists to third parties.
Section 4
Cookies & Tracking Technologies
| Tool | What it does | Your choice |
|---|---|---|
| Essential cookies | Keep your cart and checkout working | Required for the site to work |
| Google Analytics 4 (GA4) | Measures visits, pages viewed and site performance | Opt out with the Google Analytics browser add-on at tools.google.com/dlpage/gaoptout |
| Google Ads | Measures ad clicks and conversions | Manage ad personalization at adssettings.google.com |
| Google Tag Manager | Loads the Google tags listed above | Follows the choices you make for those tags |
You can also block or delete cookies in your browser settings. Some parts of the site, such as the cart, may not work without essential cookies.
For visitors in the United Kingdom, we set non-essential cookies only with your consent, as required by the Privacy and Electronic Communications Regulations (PECR). You can change your choice at any time.
Section 5
Data Retention
| Data | How long we keep it |
|---|---|
| Order and payment records | 7 years for tax and accounting compliance |
| Support emails | 3 years after the last message |
| Marketing email list | Until you unsubscribe |
| Google Analytics 4 data | 14 months |
When data is no longer needed, we delete it or make it anonymous.
Section 6
Data Security
Our site uses SSL/TLS encryption to protect data sent between your browser and our servers. Payments are processed by PayPal, which follows PCI DSS standards, so we never handle your full card details.
Only staff who need your information to fulfil orders or answer support requests can access it. No system is completely secure, but we review our safeguards regularly and will notify you and the relevant authorities of a data breach when the law requires it.
Section 7
Your Privacy Rights
Rights available to all customers.
Access
Ask for a copy of the personal information we hold about you.
Correction
Ask us to fix information that is wrong or out of date.
Deletion
Ask us to delete your information, except records we must keep by law.
Portability
Ask for your data in a common, machine-readable format.
Email support@chuckley.com to make a request. We may ask you to confirm your identity before we act on it.
Section 8
Rights by Market
Additional rights under US and UK law.
US
United States: California Residents (CCPA)
If you live in California, the California Consumer Privacy Act (CCPA) gives you the following rights.
Right to Know
Ask what personal information we collected about you in the last 12 months, the sources, the purposes and who we shared it with.
Right to Delete
Ask us to delete the personal information we collected from you, subject to legal exceptions such as tax records.
Right to Opt-Out
We do not sell your personal information and we do not share it for cross-context behavioral advertising in exchange for money.
Right to Non-Discrimination
We will not deny service, charge different prices or give a lower quality of service because you used your rights.
To submit a request, email support@chuckley.com with the subject line CCPA Request. We may ask you to confirm your identity. We respond in 45 days, and we will tell you if we need an extension.
UK
United Kingdom: UK GDPR & Data Protection Act 2018
If you are in the United Kingdom, we process your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases are contract (to fulfil your order), legal obligation (tax and accounting), legitimate interests (fraud prevention and service improvement) and consent (non-essential cookies and marketing emails).
Right of access
Ask for a copy of the personal data we hold about you.
Right to rectification
Ask us to correct data that is wrong or incomplete.
Right to erasure
Ask us to delete your data when we no longer need it or you withdraw consent.
Right to object
Object to processing based on legitimate interests or to direct marketing at any time.
Restriction & portability
Ask us to limit processing or to send your data to you in a portable format.
Right to complain to the ICO
You can complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how we handle your data.
To use any of these rights, email support@chuckley.com. We respond in one month. Your data is processed in the United States. When we transfer UK personal data to the United States, we rely on appropriate safeguards required by UK law, such as the UK International Data Transfer Addendum.
Section 9
Children's Privacy
Chuckley sells adult apparel and shoes. Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13, in line with the Children's Online Privacy Protection Act (COPPA) in the United States and UK data protection law.
If you believe a child has given us personal information, email support@chuckley.com and we will delete it.
Section 10
Third-Party Links
Our site and emails may connect you to services run by other companies, such as PayPal checkout or carrier tracking pages. Those companies have their own privacy policies, and we are not responsible for their content or practices.
We recommend reading the privacy policy of any third-party service before you share personal information with it.
Section 11
International Users
Our store is intended for customers in the United States and the United Kingdom only. We do not accept orders for delivery to other countries.
Your information is stored and processed in the United States. UK customers can find details about transfer safeguards in the United Kingdom block of Section 8.
Section 12
Changes to This Policy
We may update this Privacy Policy when our practices or the law change. The date at the top of this page shows the latest version. If we make a material change, we will post a notice on our site and email customers who have an account or a recent order.
- Privacy contact
- support@chuckley.com
- Postal address
- 129 N Durbin St, Casper, WY 82601, United States
- Support hours
- Mon–Fri, 9:00 AM – 5:00 PM MT
- Response time
- Within 24 business hours